Frequently Asked Questions for Party Rentals…

How can I place a reservation?

You can create a reservation by visiting our retail store/showroom or by calling 631-928-2555.

A 20% initial payment (deposit) is required.

 

How soon should I place a reservation?

You should reserve the items you need as soon as possible to guarantee availability for your event.

 

Can I modify my order?

Yes. Revisions are accepted up to up to 7 days prior to event date. Additions to your order are subject to availability. Reductions to your order, with less than 7-day notice will not be accepted.

 

How long may I keep the rental equipment?

Our event “day” is generally Friday through the following Monday. Extended rental periods can be arranged, please call to obtain additional fees.

 

Can I pick up rental items?

Yes. You may pick up most rental items at our location. In-Season Warehouse Hours: 7:30am – 4:30pm Monday – Saturday. Customer is required to properly secure the rental equipment, with their own cargo straps or rope. Rental equipment is not permitted to be transported on the roof of any vehicle. This rental center is not responsible for any property damage or personal injury sustained while equipment is being loaded into or out of a customer’s vehicle. If our employees assist in the loading or unloading, the customer assumes the full risk of any such damage or injury.

 

Is delivery service available?

Yes. Delivery service is non-taxable in NYS. Round-Trip delivery service is available with a minimum order in dollar value, please call to obtain delivery service fees. Delivery fees are determined by event location (town) and site logistics (walking distance, stairs, multiple locations at same address, etc.).

 

Will the delivery staff set-up the rental equipment?

Rates for Canopies, Tents, Dance Floor and Stage include installation. Your order will be delivered on-site neatly folded and stacked. The customer is expected to have the equipment ready in the same fashion for pick up. For additional fees, you may choose to have the furniture un-bagged & setup or taken down by our staff. Please call 631-928-2555 for more information.

 

When do I pay?

The payment is due the day prior to delivery. Drivers are not permitted to collect payments.

 

What is the policy for lost or broken items?

You will be invoiced replacement cost for missing, damaged, or stolen items. You are responsible to provide protection of our rental items from theft, weather, etc. during the rental period.

 

Cancellation Policy:

Taylor True Value Rental has a 4-week cancellation policy. If your order is cancelled within 4 weeks for your event date, your deposit or payment shall be forfeited in full.

Taylor True Value Rental of Port Jefferson

555-5 Hallock Avenue, Port Jefferson Station, NY 11776

631-928-2555